1. Eligibility for Refunds

1.1 Duplicate Transactions: Refunds are applicable only for duplicate transactions where a customer has been charged more than once for the same service.

1.2 Erroneous Transactions: Refunds will be provided for transactions that occurred due to technical errors or mistakes made during the transaction process.

2. Non-Refundable Items

2.1 Exclusions:The following transactions are non-refundable:

• Correctly processed transactions.
• Services that have been successfully delivered.
• Customer dissatisfaction with vendor products or services.
• Transactions completed through third-party payment processors not directly affiliated with SOFTTECH BILL SERVICES PVT. LTD..

3. Vendor Responsibility

3.1 Product and Service Quality: If a customer is dissatisfied with a product or service purchased from a vendor through the ShopSATHI program, the responsibility for resolving the issue lies solely with the vendor. SOFTTECH BILL SERVICES PVT. LTD. is not liable for product quality or service-related complaints.

3.2 Vendor Refunds: Customers must contact the vendor directly for any refunds related to dissatisfaction with products or services. SOFTTECH BILL SERVICES PVT. LTD. will not process refunds for such cases.

4. Refund Process

4.1 Initiation of Refund Request: To initiate a refund request for duplicate or erroneous transactions, customers must contact SOFTTECH BILL SERVICES PVT. LTD. through the following channels:

Email: Support@shopsathi.com

Phone: +918829022506

Online Support Portal: shopsathi.in

4.2 Required Information:Customers must provide the following information to process a refund:

• Full name and contact information.
• Transaction ID and date.
• Reason for the refund request.
• Any supporting documents or evidence (e.g., transaction receipts, screenshots).

4.3 Review and Verification: Upon receiving a refund request, SOFTTECH BILL SERVICES PVT. LTD. will review and verify the provided information. This process may take up to [7 business days].

4.4 Approval and Processing: If the refund request is approved, SOFTTECH BILL SERVICES PVT. LTD. will process the refund within [14 business days]. Refunds will be credited to the original payment method used for the transaction.

5. Refund Amount

5.1 Full Refunds: In cases of duplicate or erroneous transactions, customers will receive a full refund of the transaction amount.

6. Exceptions and Special Conditions

6.1 Disputed Transactions: If a customer disputes a transaction with their financial institution, the refund process will be governed by the policies of the respective institution.

6.2 Abuse of Refund Policy: Customers found to be abusing the refund policy by making fraudulent claims or repeated refund requests may be denied further refunds and may face account suspension or termination.

6.3 Changes to Refund Policy: SOFTTECH BILL SERVICES PVT. LTD. reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Customers are advised to review the Policy periodically.

7. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

Email: Support@shopsathi.com

Phone: +918829022506

Mailing Address: 1st floor plot no.c1117, New Loha Mandi Rd, Shankar Colony, Harmada, Jaipur, Rajasthan 302013